Terms of service
Last Updated: July 7, 2026
Welcome to Gonnts.
This website is operated by Gonnts. Throughout the site, the terms “we,” “us,” and “our” refer to Gonnts.
By accessing or using our website, browsing products, placing an order, or using our services, you agree to these Terms of Service, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
These Terms apply to all visitors, customers, and users of:
If you do not agree with these Terms, please do not use our website or purchase products from us.
1. Store Information
Gonnts operates this website and provides the products and services described in these Terms.
We are responsible for processing customer orders, providing customer support, and handling customer inquiries related to our products and services.
Gonnts is an independently operated online fashion retailer specializing in women's dresses, elegant wardrobe pieces, and occasion-ready styles.
Website:
Email:
Phone:
+1 475-703-6061
Business Address:
Gonnts
620 N Hardee St
Durham, NC 27703
United States
Our store is powered by Shopify, which provides the ecommerce platform used to operate our online store.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your location or that you have permission from a parent or legal guardian.
You agree not to use our website, products, or services for unlawful, fraudulent, harmful, or unauthorized purposes.
You may not interfere with website security, functionality, or normal operation.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, colors, sizing information, and availability displayed on our website are accurate and updated.
Customers should review product descriptions, sizing information, and available product details before placing an order.
Minor differences may occur due to device settings, lighting conditions, photography conditions, or display differences.
4. Product Availability
Product availability may change from time to time.
We reserve the right to update product information, limit quantities, or discontinue products.
If an item becomes unavailable after purchase, we will notify the customer and provide available options, which may include replacement, order adjustment, cancellation, or refund.
5. Pricing and Currency
All prices are displayed in United States Dollars (USD) unless otherwise stated.
Prices may change from time to time.
The final amount charged at checkout will include applicable product prices, discounts, taxes, and shipping charges if applicable.
If pricing, technical, or product information errors occur, Gonnts may correct the issue before fulfillment.
If an order is affected by a pricing error, customers will be contacted before any cancellation or adjustment is processed.
6. Orders and Order Acceptance
After placing an order, customers will receive an order confirmation email.
Order confirmation confirms that we received the order request but does not guarantee final acceptance or fulfillment.
Orders may be reviewed for:
- Payment authorization
- Product availability
- Address accuracy
- Fraud prevention
- Compliance with applicable laws and policies
Orders may be canceled if:
- Payment cannot be authorized
- Information is incomplete or inaccurate
- Fraud concerns are identified
- Products become unavailable
- Required by law
- Necessary to protect customers, our business, or payment security
If an order is canceled, applicable refunds will be issued to the original payment method.
7. Payment Terms
Payment must be successfully authorized before orders can be processed.
Available payment methods are displayed during checkout and may include:
- Credit and debit cards
- Shop Pay
- PayPal
- Apple Pay
- Google Pay
Payment transactions are processed securely through Shopify and third-party payment providers.
Gonnts does not store complete payment card information on our website or servers.
8. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Shipping availability, free shipping details, processing times, and estimated delivery times are described in our Shipping Policy.
Delivery times are estimates and may vary due to:
- Carrier delays
- Weather conditions
- Customs processing
- Address issues
- Holidays
- High order volume
- Other circumstances outside our control
Customers are responsible for providing accurate shipping information during checkout.
9. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Gonnts offers a 30-day return period for eligible items according to the conditions described in our Return & Refund Policy.
Please review our Return & Refund Policy for complete details regarding:
- Return eligibility
- Return procedures
- Return shipping responsibilities
- Damaged or incorrect items
- Refund timelines
10. Customer Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and ensuring that your account details are accurate and current.
You are responsible for all activities conducted through your account.
If you believe your account has been accessed without authorization, please contact us immediately.
11. Privacy
Your personal information is handled according to our Privacy Policy.
Our Privacy Policy explains how we collect, use, protect, and share personal information, including information related to orders, customer support, analytics, advertising, and website operations.
12. Intellectual Property
All website content, including text, images, logos, product content, graphics, design elements, layout, and other materials, is owned by or licensed to Gonnts unless otherwise stated.
Unauthorized copying, reproduction, modification, distribution, or commercial use of our website content is prohibited.
13. Prohibited Uses
You agree not to use our website or services to:
- Violate applicable laws or regulations
- Submit false, misleading, or fraudulent information
- Interfere with website security or functionality
- Attempt unauthorized access to our systems
- Upload viruses, malware, or harmful code
- Collect website or customer information without authorization
- Engage in spam, fraud, abuse, or unlawful activities
Gonnts reserves the right to restrict access to users who violate these Terms.
14. Third-Party Services
Our website may include third-party services, applications, payment providers, logistics providers, advertising platforms, or links to third-party websites.
These services may include Shopify, payment processors, shipping providers, analytics tools, and marketing platforms.
Gonnts is not responsible for the content, availability, privacy practices, or policies of third-party services.
Your use of third-party services may be subject to their own terms and privacy policies.
15. Advertising and Marketing Tools
We may use advertising, analytics, and marketing tools provided by:
- Google Ads
- Google Analytics
- Shopify
- Other marketing platforms
These tools help us:
- Measure advertising performance
- Improve website functionality
- Understand customer behavior
- Provide relevant shopping experiences
For more information about cookies, tracking technologies, and advertising choices, please review our Privacy Policy.
16. User Feedback and Submissions
If you submit reviews, comments, feedback, images, suggestions, or other materials to Gonnts, you grant us permission to use such content for business purposes, including marketing, customer support, and website improvement, where permitted by law.
Such use does not transfer ownership of your submitted content to Gonnts.
You represent that your submissions:
- Do not violate third-party rights
- Do not contain unlawful content
- Do not contain false, misleading, abusive, or harmful material
17. Disclaimer of Warranties
We aim to provide a reliable, secure, and convenient shopping experience.
However, we do not guarantee that our website will always be uninterrupted, error-free, secure, or continuously available.
Products and services are provided subject to applicable consumer protection laws.
Nothing in these Terms excludes or limits rights that cannot be excluded under applicable consumer protection laws.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Gonnts shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
Our total liability relating to any order or claim shall not exceed the amount paid for the product involved in that claim, except where such limitation is prohibited by applicable law.
Nothing in these Terms limits consumer rights provided under applicable laws.
19. Indemnification
You agree to indemnify and hold harmless Gonnts, its service providers, partners, and affiliates from claims, damages, losses, liabilities, or expenses arising from:
- Your violation of these Terms
- Your misuse of our website
- Your violation of applicable laws
- Your infringement of third-party rights
20. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue to remain valid and effective.
21. Termination
These Terms remain effective unless terminated by either you or Gonnts.
Gonnts may restrict or terminate access to our website if users violate these Terms, engage in fraudulent activity, or use our website in a harmful or unlawful manner.
Where appropriate, Gonnts may provide notice before restricting access.
22. Governing Law
These Terms of Service and any related disputes shall be governed by the laws of the State of North Carolina, United States, without regard to conflict of law principles.
23. Changes to These Terms
We may update or modify these Terms from time to time to reflect changes in our services, business operations, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our website after updates are posted means that you accept the revised Terms.
24. Contact Information
If you have questions about these Terms of Service, please contact us:
Brand Name: Gonnts
Website:
Email:
Phone:
+1 475-703-6061
Business Address:
Gonnts
620 N Hardee St
Durham, NC 27703
United States
Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM ET
Sunday: Closed
We aim to respond to customer inquiries within:
24–48 business hours
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