Shipping policy
Last Updated: July 7, 2026
Thank you for shopping with Gonnts.
This Shipping Policy explains how we process, ship, and deliver orders placed through:
Please review this policy before placing your order.
1. Order Processing Time
All orders are processed within:
1–3 business days
Business days are Monday through Friday, excluding major public holidays.
Order processing begins after payment confirmation.
Order Cut-Off Time:
6:00 PM CT
Orders placed after 6:00 PM CT will be processed on the next business day.
During peak seasons, holidays, promotions, or periods of high order volume, processing times may be slightly extended.
If there is a significant delay with your order, we will notify you by email.
2. Shipping Destinations
Gonnts ships to eligible countries and regions where shipping availability is displayed during checkout.
Customers can only complete purchases for destinations currently supported by our shipping services.
Shipping availability may depend on:
- Destination country or region
- Product availability
- Local delivery conditions
- Available shipping methods
Please ensure your shipping address is complete and accurate before placing your order.
3. Estimated Delivery Time
The total delivery time includes both order processing time and shipping transit time.
Total Delivery Time = Processing Time + Shipping Transit Time
Standard Shipping
Processing Time:
1–3 business days
Shipping Transit Time:
6–9 business days
Estimated Total Delivery Time:
7–12 business days
Estimated delivery times begin after the order has been processed and shipped.
Estimated shipping transit time is 6–9 business days for most destinations.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
- Carrier delays
- Weather conditions
- Customs processing
- Incorrect address information
- Holidays
- High order volume
- Other circumstances outside our control
For international orders, customs clearance may affect delivery times.
4. Shipping Cost
Gonnts offers:
Free standard shipping on all orders shipped to available destinations.
Any available shipping options and costs will be clearly displayed during checkout before payment is completed.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking information may take:
24–72 hours
to update after shipment.
If tracking information does not update immediately, please allow additional time for the carrier system to refresh.
6. Shipping Providers and Fulfillment
Gonnts works with trusted shipping carriers, fulfillment centers, and logistics partners to help ensure orders are processed and delivered efficiently.
Available shipping methods may vary depending on:
- Destination
- Product availability
- Delivery requirements
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
Please carefully verify:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State/Province
- Postal code
- Phone number
- Email address
If incorrect or incomplete information is provided, delivery may be delayed, returned, or unsuccessful.
If you notice an address error after placing your order, please contact us immediately:
Email:
While changes cannot be guaranteed after an order enters processing or fulfillment, Gonnts will make reasonable efforts to assist.
8. Lost, Delayed, or Missing Packages
If your package appears delayed, lost, or marked as delivered but has not been received, please contact us:
Email:
Please provide:
- Order number
- Tracking information
- Relevant delivery details
We may ask you to:
- Confirm your shipping address
- Check your delivery location
- Check with household members, neighbors, or building staff
- Contact the shipping carrier if necessary
Gonnts will assist in reviewing delivery issues and determining appropriate next steps.
Customers should contact us within:
30 days after the expected delivery date
so we can better assist with delivery investigations.
9. Failed Delivery or Returned Packages
If a package is returned due to:
- Incorrect shipping information provided by the customer
- Failed delivery attempts
- Refusal of delivery
- Recipient unavailable after multiple delivery attempts
Gonnts will contact the customer when possible.
Additional shipping costs may apply for reshipment requests caused by customer-provided address errors or failed delivery attempts.
While Gonnts is not responsible for delivery failures caused by inaccurate customer-provided information, we will make reasonable efforts to assist in resolving delivery issues.
10. Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item arrives:
- Damaged
- Defective
- Incorrect
please contact us as soon as possible.
We recommend contacting us within:
48 hours after delivery
Please provide:
- Order number
- Photos of the item
- Photos of packaging when available
- Details regarding the issue
We will review your request and provide assistance according to our:
Return & Refund Policy
Requests submitted after this period will still be reviewed.
11. Customs, Duties, and Taxes
For international shipments, customers may be responsible for any customs duties, taxes, or import fees required by their local authorities.
These charges are determined by the destination country and are outside Gonnts’ control.
Gonnts does not collect or control these charges.
Customers are responsible for providing accurate delivery information to help avoid unnecessary delays.
12. Order Changes and Cancellations
Customers may request order changes or cancellations before the order enters processing or fulfillment.
Once an order has entered processing or has been shipped, changes or cancellations cannot be guaranteed.
Customers may request a return after delivery according to our Return & Refund Policy.
To request assistance:
Email:
13. Contact Information
If you have questions regarding shipping, delivery, tracking, or order status, please contact us:
Brand Name: Gonnts
Website:
Email:
Phone:
+1 475-703-6061
Business Address:
Gonnts
620 N Hardee St
Durham, NC 27703
United States
Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM ET
Sunday: Closed
We aim to respond to customer inquiries within:
24–48 business hours
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